Report Data Import Troubleshooting

Neil Harding

2023-09-13

AWS / S3 Errors

As part of the import, data is pushed to S3 and then queued to be imported into the platform. The most common issue in this process is with access to AWS. You will see an “Access Denied” message with a bunch of AWS details.

1. First make sure you have the aws.ec2metadata R package installed.
2. Verify you have the correct ~/.aws/config file set up in your home directory on the instance you are running.
3. If you are running your own instance, verify the instance has the EC2_InstanceRoleStat IAM role. If you don’t know what this means, pop a request for help in the #techsupport channel.